Cable TV Services
-Pricing & Rates
Basic Services
Full Service Basic and Cable Plus $32.45/mo. (Includes 60 channels of broadcast and satellite networks.****)
Basic Cable Service $17.50/mo.
(Minimum level of service, includes 25 broadcast, public, governmental and educational channels and select satellite channels.)
Lifeline Service $12.95/mo.
(Must meet prerequisites to qualify. Service level includes 26 broadcast, public, governmental and educational channels.)
Cable Plus $14.95/mo. (Includes 35 satellite channels.****)
Premium Entertainment Services
HBO $8.95/mo.
Showtime $8.95/mo.
Cinemax $6.95/mo.
The Movie Channel (TMC) $5.95/mo.
Starz! $5.95/mo.
Encore $2.00/mo.
(Digital fee of $4.99 is required to receive TMC, Starz! and Encore)
TV Guide $3.79/mo.
DIGITAL CABLE SERVICES*
Receive a state-of-the-art Digital Cable Terminal which includes the “Navigator” interactive program guide.
Digital Cable $10.00/mo.**
(Features up to 118 exciting channels including 36 special interest networks, 18 multiple premium service channels and access to 27 Pay-Per-View networks and 37 digital music stations)
Digital Cable additional outlet $4.99/mo.
HBO Plus, Signature, Family, Showtime 2 & 3, and Showtime Extreme, Cinemax 2, Starz! 2 & 3, TMC 2 & Encore Love Stories, Encore Mystery, Encore Westerns, Encore True Stories, and Encore Action, & Pay-Per-View Access $4.99/mo.**
Digital Pay-Per-View Movies, Action PPV, Spice, Playboy, and Adultvision Pay-Per-View - Individually Priced
Technical Service and Equipment Charges
Hourly Service Charge $30.00/hr. ***See Below
(This fee is charged for new installations, additional outlets, reconnects and change of service in your home. Minimum charge is 1/2 hr. or $15.00.)
Change of Service (In Office) $2.00
Equipment Charge (CBI) $3.50/unit/mo.
Prices subject to applicable state sales tax.
Unreturned Equipment:
Other Charges
Administrative Fee (late pay) $5.00
Returned Check $15.00
Second Returned Check $20.00
Collection Fee (post disconnect) $5.50
Prices are subject to applicable fees and taxes.
* Equipment charges required to receive premium channels, Digital & PPV. The prices of optional services assume Basic Cable and Cable Plus service levels. Call for our alternate pricing. Programming, packages, levels of service and rates are subject to change. PPV access fee of $4.99/mo. required to purchase Digital PPV movies.
** Must purchase HBO 1, Showtime 1, Cinemax 1, Starz! 1, TMC 1 or Encore 1 on existing cable service to receive corresponding Multi Plex Premium Channels.
*** The Hourly Service Charge as prescribed by the FCC formulas are multiplied by the average time for each installation activity based upon historical data. These rates apply to standard installations only. Additional fees may be assessed for nonstandard installations.
**** Seven channels only available in rebuilt portion of cable system.
INFORMATION
YOUR FIRST DANIELS CABLEVISION BILL. Your first CABLEVISION bill is prorated covering the period from the first day of your connection to the end of the billing cycle and the next full month of service. CABLEVISION services are billed one month in advance excluding Pay-Per-View, so any time changes are made, the charges will appear on your next bill.
YOUR MONTHLY BILL. Your Cablevision bill is due according to your billing cycle. We have two billing cycles. The first billing cycle is from the 1st to the end of the month and payments are due by the 10th of the month. The second billing cycle is the 10th of the month to the 9th of the following month and payments are due by the 20th of the month. Cycles are determined by the franchise area. A $5.00 late charge will be assessed 45 days from the date your billing statement is generated. A late charge will not be assessed earlier than 14 days after monthly service charges have been rendered. By assessing these charges, it will place the burden of these expenses on the persons responsible for incurring them. If payment is not received within 60 days from the due date, service could be disconnected. Should this occur, a restart charge of $15.00, (if within 48 hours), the outstanding balance and one month in advance payment is required to reinstate your service. Payments received after the closing date will not be posted in time to avoid a past due notice. Accounts that are disconnected with an outstanding balance will be sent to collections for processing and will be charged an additional $5.50 processing charge. Continued subscription to cable television service with Daniels Cablevision, Inc. implies agreement to and understanding of these policies.
RETURNED CHECK PROCEDURE. On the first occurrence of a returned check, there is a $15.00 returned check charge. The fee for a second occurrence is $20.00. This includes any and all checks posted to the customer's account. Replacement funds must be in the form of cash, cashiers check or money order. The name holder on account is liable for the returned item.
DIRECT PAYMENT (SimplePay). Your monthly bill will automatically be paid on the due date by an electronic withdrawal from your checking or savings account as soon as a written authorization is provided. If your account has insufficient funds on the due date, a second attempt will be made within 2-3 days. Our regular collection procedures apply to SimplePay accounts. The SimplePay service will be discontinued after a payment is returned unpaid twice in a 12 month period.
REFUNDS. Refunds are issued within 30 days (or the next billing cycle, whichever is earlier).
NOTICE CONCERNING MONITORING. For training and quality control purposes, samplings of telephone calls to our Customer Service Department between Daniels Cablevision representatives and customers are recorded and monitored, without notice to the customer or to the representative, by supervisory or management personnel.
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